Rx Frequently Asked Questions

If you're a member, please text your private concierge.

What is your cancellation policy?

Cancellation 72 hours prior to new order processing / sending out a refill

How do I cancel my RX subscription?

To cancel, email or SMS concierge staff (concierge@superpower.com) at least 72 hours prior to your next billing cycle

Can you issue a refund or cancel my subscription after an RX order has been placed with the pharmacy?

No guarantee for refunds or cancellation requests after the pharmacy has processed the members RX

My medication has been shipped / has been delivered, but I changed my mind. Can I return the medication, cancel my subscription and get a refund?

We do not accept returns nor can we offer any refunds for any prescription product once it has left our pharmacy partner

Do I have to renew my subscription at the end of its cycle or will it auto-renew?

Your subscription will continually renew in monthly or quarterly billing increments, depending on the plan you have chosen. If you do not wish to continue with your subscription, please contact our concierge team at least 72 hours prior to your renewal date

How long does it take for my medication to arrive?

Our partner pharmacies average dispensing time is 3-5 business days

I have misplaced my vial / smashed my vial / left my vial out of the fridge, can I please get a new one shipped?

We understand that everyone makes mistakes and these things do happen. We will replace one vial for you. If this occurs more than once, you will be charged an ad-hoc fee for a new vial. If you have misplaced multiple vials and it is the first time this has happened, we will replace one vial free of charge but the second vial will incur an ad-hoc fee.

My medication has arrived warm and I am concerned about its effectiveness. Can I get a replacement?

A cold ship is designed to prevent your medication from getting hot, as opposed to keeping it ice cold. Sterility and purity testing shows medication is still effective for 5 days if left unrefrigerated. We will not offer replacements or refunds in these circumstances

I received my vial unsealed and need a replacement

You must take photos of the vial and send it to our concierge staff to show how the medication arrived. Based on the photos, we will work with you and the pharmacy to come to a resolution. The pharmacy requires proof in these scenarios, so if you do not take photos, we will be unable to issue a replacement and you will be charged an ad-hoc vial fee

I have run out of medication, can you please send me a refill?

Your medication is timed to last the length of your chosen subscription plan. Finishing the medication prior to the end of your plan would mean that you have increased your dose above what was described or not followed the titration plan. If you require a refill within 5 days of your plan renewing, please contact our concierge team to request an early refill.

What is included in my subscription fee?

Your RX subscription fee (separate from your Superpower membership) is an all inclusive fee. This means there will be no extra costs throughout the life of your subscription. Shipping, clinical & labs (if required) are all included in your fee.

Are are all your RXs available in all 50 states?

Currently, we are available in CA, CO, NV, TX, FL, with more states being added soon. Not all medications are available in every state. Please check the specific medication page to see if it is available in your state.

Where are your products sourced from?

All medications offered on our platform are subject to the same FDA audit and quality controls as any pharmacy medication in the US. All medications are dispensed and shipped from a certified US based pharmacy, subject to strict manufacturing and approval processes. All medication is purchased from a facility that is registered and inspected by the FDA. If you would like to know more about where your products are manufactured or how they are dispensed, please do not hesitate to contact our concierge team